Frequently Asked Questions

Got a question? 

You’ll find answers below about orders and shipping, returns, and our products, including sizing, care and what’s included. If you can’t find what you need, email us at [email] and we’ll get back to you within [1-2] business days.

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Need Help?

If you have an issue or question that requires immediate assistance, drop us an email and we will get back to you within 1 to 2 business days!

Orders & Shipping
How long will my order take to arrive?

Orders are processed within [1–3] business days and typically arrive [X–Y] business days after shipping. You’ll get a tracking number by email once your order ships. See our Shipping Policy for full details.

How do I track my order?

Use the tracking link in your shipping confirmation email. Tracking can take 24–48 hours to update after dispatch. If it hasn’t moved in [7] days, email us at [email].

Can I change or cancel my order?

We can change or cancel an order only before it ships. Email us as soon as possible at [email] with your order number.

Why did my items arrive in separate packages?

Products may ship from different warehouses, so items in one order can arrive on different days. Each package has its own tracking.

Do you ship outside the US?

Not yet. We currently ship to addresses in the United States only.

Returns & Refunds
What is your return policy?

[Fill in once the returns policy is final: return window, condition, who pays return shipping.] See our Returns Policy for details.

My item arrived damaged or isn’t what I ordered. What should I do?

Email [email] within [X] days of delivery with your order number and a photo of the item. We’ll arrange a replacement or refund.

How long do refunds take?

Once approved, refunds go back to your original payment method. Your bank may take a few additional business days to post it.

Product Questions
What is your return policy?

[Fill in once the returns policy is final: return window, condition, who pays return shipping.] See our Returns Policy for details.

My item arrived damaged or isn’t what I ordered. What should I do?

Email [email] within [X] days of delivery with your order number and a photo of the item. We’ll arrange a replacement or refund.

How long do refunds take?

Once approved, refunds go back to your original payment method. Your bank may take a few additional business days to post it.

Unable to find satisfactory answers ?

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